Support

Email hearsay@pouchapps.com. It reaches a person, and it is the reply-to on every email the app sends, so replying to one of those works too.

What to include

Your store’s domain, and the order number if it is about one response.

If the question looks wrong on your storefront

Send a screenshot of the order confirmation page. Themes differ, and the page usually shows the cause.

Data requests

Same address. Uninstalling deletes the store’s data; ask if you want that confirmed in writing.